User Documentation
A Creative Approach to User Documentation
Evolved Media believes that great user documentation is a selling point. User documentation should solve problems for the company (in terms of support) but most of all, be relevant for the users. Companies deploy software in a business context, so as much as possible, that context should be retained in business software user documentation.
SAP Business One To Go
Evolved Media designed and wrote a book to promote and explain an international software company's small business accounting system. Evolved Media explained the benefits of the software up front in a creative way and used graphics effectively to draw attention to helpful features available throughout the software.
Securitization Manual for a Major Bank
Evolved Media helped a major financial services institutions rewrite its internal documentation to make it clearer, easier to navigate, and easier to update. The documentation was deployed in a wiki to ensure that sections could be updated as required to reflect the most current policies and practices.
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Examples of Our Work
Field Services Guide for Intellectual Property Consultants
Evolved Media crafted a guidebook for a Fortune 500 software and professional services company’s consulting managers, detailing issues and revenue-building opportunities these managers could expect to encounter while dealing with clients’ intellectual property (IP) cases.
A Book for Business Software Users Published in a Wiki
A Fortune 1000 company contacted Evolved Media to write a book about its enterprise software for small businesses. Evolved Media wrote the book, which the company then published as a customer-facing wiki where it can be read and modified by any registered user, ensuring that it is kept up-to-date by the company and users alike.